Every Problem has a Solution

Let’s Troubleshoot

What type of problem are you having?

Air Conditioning Heating

What type of Air Conditioner Problem are you having?

My AC isn’t working. My AC is making a strange noise.

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?

Yes No

Is your outdoor unit running?

Yes No

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

Find your breaker box and look for the circuit labeled “air conditioner”
Try flipping that circuit to “off” and then “on”
Give your air conditioner a couple minutes and see if it comes on now

Did that solve your problem?

Yes No

Is there air coming out of your vents?

Yes No

Is there Ice on your Outdoor Unit?

Yes No

Is there air coming out of your vents?

Yes No

Is there Ice on your Outdoor Unit?

Yes No

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment

What type of heating problem are you having?

My heater isn't working My heater is making a strange noise There's a strange smell when my heater runs

What type of heater do you have?

Gas Furnace Heat Pump

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

What best describes your heating problem?

No air is coming out of the vents Air is coming out of the vents, but it's not warm

Make sure power is getting to the furnace

Try this:

Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
Look for a switch (like a light switch) near your furnace and make sure it is set to "on".

Did that solve your problem?

Yes No

Is your outdoor unit running?

Yes No

Is there ice on your outdoor unit?

Yes No

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
Try flipping that circuit to “off” and then “on”.
Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?

Yes No

Is there ice on your outdoor unit?

Yes No

Is the noise coming from the outside or inside unit?

Inside Outside

What type of heater do you have?

Gas Furnace Heat Pump

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?

Burning Smell Gas (rotten eggs) A moldy smell (like a dirty sock or locker room) Other

Did you just turn your heater on for the first time this winter?

Yes No

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Is your current AC costing you?

Start Our Online Estimate Builder.

Our Service

AC Service

Every house needs an air conditioner. This device performs a number of functions. Its primary duty is to keep the house...

Heating

Going without warmth in your home is something that no one should have to face… but we understand that this happens...

Mini Splits

Unique room configurations require a unique air conditioning solution; often, that solution is a ductless, mini-split air conditioner.

Residential

Homeowners will inevitably require the services of a residential HVAC company. The search can be fairly relaxed

Light Commercial

Some commercial applications require only minimal HVAC integration, or perhaps a small refrigeration installation.

Commercial Refrigeration

For many of the commercial customers we service, the refrigeration system is the lifeblood of the entire business.

Maintenance Plan Benefit

Hung, Tuan, and the entire Stephan’s Home Comfort Services family are committed to providing each customer with a “Complete Comfort Zone.” We want to provide them with an atmosphere that is climate controlled and pollution free, thanks to the energy efficient HVAC systems that are installed by our professional service teams. Clean, professional installation is our company’s goal for every application, and we aim to offer the fairest prices in the area.

we check the AC
Furnace/Heater
Duct work
Insulation

Proper Operation
Over all functionality
18 Point inspection
Condensation / Drainage

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Your Comfort
is Our Business

Proud to Serve the Community of Garden Grove and
Surrounding
for over 20 years

Your Comfort is
Our Business

SAVE MONEY NOW

Every Problem has a Solution

Let’s Troubleshoot

This can be Caused by your Thermostat:

Solution:

Your Air Filter May be Dirty.

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

Awesome!!

Sounds like you need expert care.

This can be Caused by your Thermostat:

Solution:

This can be Caused by your Thermostat:

Solution:

Make sure power is getting to the furnace

Try this:

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

Is there steam coming from the unit, as well?

Here’s what to do:

This is likely normal.

Turn off your furnace now!

You need your regular maintenance

Is your current AC costing you?

Our Service

AC Service

Heating

Mini Splits

Residential

Light Commercial

Commercial Refrigeration

Maintenance Plan Benefit

Featured Manufacturer

Rate our tech

Your Comfort is Our Business

Proud to Serve the Community of Garden Grove and Surrounding for over 20 years

Your Comfort is Our Business

SAVE MONEY NOW

Every Problem has a Solution

Let’s Troubleshoot

This can be Caused by your Thermostat:

Solution:

Your Air Filter May be Dirty.

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

Awesome!!

Sounds like you need expert care.

This can be Caused by your Thermostat:

Solution:

This can be Caused by your Thermostat:

Solution:

Make sure power is getting to the furnace

Try this:

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

Is there steam coming from the unit, as well?

Here’s what to do:

This is likely normal.

Turn off your furnace now!

You need your regular maintenance

Is your current AC costing you?

Our Service

AC Service

Heating

Mini Splits

Residential

Light Commercial

Commercial Refrigeration

Maintenance Plan Benefit

Featured Manufacturer

Rate our tech

Your Comfort
is Our Business

Proud to Serve the Community of Garden Grove and
Surrounding
for over 20 years

Your Comfort is
Our Business